Gift Card FAQs

Where can a Cosm gift card be purchased and redeemed?

Cosm gift cards are currently only available for purchase in the United States, and can only be redeemed for events at Cosm venues in the United States.

How can I order a card for myself or as a gift?

Individual digital and physical gift cards are available for purchase here.

When can I/my gift recipient expect my digital gift card order?

Digital gift cards are sent via email almost immediately or on the date designated by the purchaser.

How do I redeem my Cosm gift card?

Cosm gift cards can be redeemed in the United States only at www.cosm.com by entering your gift card information at checkout.

What if I have a question about redeeming a gift card?

If you or your gift recipient have any questions or difficulty redeeming a gift card, please reach out to Cosm Support at help.cosm.com.

Does a Cosm gift card have an expiration date or any associated non-use fees?

Cosm gift cards do not expire or incur any fees.

How can I check my gift card balance on a Cosm gift card?

Gift card balances can be checked by applying the gift card to your cart at checkout or by contacting our team at 866-551-4853 or cosm@giftcardhelp.com.

How can I request a refund for my Cosm gift card if it has a low balance?

Where required by law, remaining balances on cards may be subject to refund. If your Cosm gift card has a verifiable balance of $15 or less, please contact 866-551-4853 or cosm@giftcardhelp.com to request a refund.

How can I request a replacement on a lost, stolen or damaged Cosm gift card?

To request a replacement or report a lost or stolen card, please contact cosm@giftcardhelp.com.

Who should I contact with concerns about the status of a gift card or gift card fraud?

If you have any questions or concerns about the status of a gift card, please email us at cosm@giftcardhelp.com or call 866-551-4853.